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Our Terms & Conditions: Built Around Your Account

When you open an account on win gede, these terms shape how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens to…

Account ownership and verificationDeposit and withdrawal rulesHow we handle your data and account security
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win gede Our Terms & Conditions: Built Around Your Account
GET HELP ANYTIME

How to Reach Our Support Team

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds within 2 minutes during business hours, 7 am to midnight Jakarta time, every day. Outside those hours, your message is queued and answered when support comes online.

Email Support

Contact [email protected] with any account, deposit, withdrawal or terms question. Responses typically arrive within 4 hours on weekdays. Include your account username and the date of the transaction you're asking about.

In-App Help

Tap the menu icon on your mobile device, select Settings, then Help & FAQ. Browse answers to common questions about deposits, withdrawals, account access and our terms, or file a support request directly from there.

YOUR SECURITY AND RIGHTS

How We Protect Your Account and Data

Account Verification

When you register, we verify your identity with your email, phone number and ID number as required by local law. This one-time step protects your account from unauthorized access and ensures withdrawals go to the right person. Verification takes under 5 minutes.

Data Retention

We keep your account data — username, email, deposit and withdrawal history — for as long as your account is active, plus 3 years after closure for regulatory compliance. If you request deletion where local law permits, we remove personal data within 30 days, except for records we must retain by law.

Encryption and Cookies

All communication between your device and our servers uses SSL encryption. We use cookies to remember your login, language preference and gameplay session. You can clear cookies in your browser settings; this will log you out and reset your preferences, but does not affect your account balance or history.

Account Changes

To update your registered email, phone or withdrawal bank account, log in to Settings and change the detail directly. Changes take effect immediately for future withdrawals. If you cannot access your account, email [email protected] with your username and current registered phone number, and we'll verify your identity.

Withdrawal and Payout Holds

Your first withdrawal from a new account is verified against your ID to prevent fraud; this usually takes 1-2 hours during business days. Subsequent withdrawals via DANA, OVO, GoPay and QRIS clear within 2-5 minutes. Bank transfers may take 1 business day depending on your bank.

Dispute and Refund Request

If you believe a deposit was charged twice or a withdrawal failed to arrive, email [email protected] within 14 days with your account username, the transaction date and the amount. Provide any screenshots from your payment app. We investigate and respond within 5 business days.

What You Should Know About Our Terms

Yes. Log in to Settings, tap Account, then Close Account. We process your request immediately and freeze your balance in a holding wallet for 7 days in case you wish to reopen. After 7 days, any remaining balance and unclaimed rewards are forfeited. You can contact support to restart your account within 30 days of closure.

We do not close your account for inactivity. Your balance remains on your account indefinitely. However, if your account remains inactive for 24 months, we may apply a small monthly account maintenance fee of up to Rp 10,000 to cover storage costs. We'll notify you via email 30 days before the first fee is applied.

Deposit references depend on your payment method. DANA, OVO, GoPay and QRIS each have their own daily caps set by the payment provider, typically Rp 20,000,000 per transaction. Withdrawal limits are set per account based on your verification level and play history. Contact support to request an increase after your first deposit and verified play.

If you deposit via DANA, OVO, GoPay or QRIS and do not place any bets, contact support within 2 hours with proof of the deposit. We can cancel the transaction with your payment provider and return the funds. If you have already placed bets, the deposit is non-refundable but remains on your account as playable balance.

No. Your account can only receive deposits from payment methods registered in your own name. Our terms require that your DANA, OVO, GoPay or QRIS account matches your registered account username and verified ID. Deposits from third-party methods will be flagged and may result in account suspension pending investigation.

After you close your account, we retain your personal data for 3 years to comply with local financial regulations and investigate any disputes. We do not use your email or phone for marketing after closure. Your data is kept confidential and encrypted. You can request permanent deletion after the 3-year period by emailing support with proof of account closure.

We accept DANA, OVO, GoPay and QRIS as primary deposit methods, plus bank transfers via major Indonesian banks. DANA, OVO, GoPay and QRIS deposits clear in under 1 minute. Bank transfers typically take 1-2 business days. All payment methods support deposits of Rp 10,000 to Rp 50,000,000 per transaction, depending on your payment app's limits.

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